Free energy advice

Struggling with your energy bills but not sure where to begin?
Speak to our energy advisors for free, impartial advice and support.

About THIS SERVICE

We understand the financial pressures the current energy crisis is causing, particularly for people on low incomes or benefits. We are here to help. Our energy advice service is split across two key areas: South West London (Richmond and Wandsworth) and Hackney.

See below for the latest dates of your nearest drop-in or to contact us directly by emailing [email protected] or calling 0800 086 2706.

We are not currently hosting in-person sessions in SW London as we focus on home energy visits. Stay tuned for further dates.

Hackney

The Hackney Energy Advice Team (HEAT) is a partnership between Hackney Council, CREW Energy and community organisations across the borough. It offers FREE fuel poverty and energy-saving advice to residents in the borough’s community spaces.
It has so far helped 1,256 people since launching in April 2024.

South London

Our South West London Energy Advice Partnership (SWLEAP) is a partnership between Habitats & Heritage and CREW Energy providing a FREE energy service to help those living in the boroughs of Richmond, Wandsworth and Merton save energy. We host regular drop-in sessions in libraries, food banks and more across south-west London.

Important information about this service

Please note that we are unable to offer urgent support. For more immediate assistance, please contact your energy provider or local council. Additional resources are also available through Citizens Advice or Turn2Us.

We appreciate your patience and understanding as we work to accommodate requests as promptly as possible.

email [email protected]

Call 0800 086 2706

How it works

Free, impartial advice
Get advice on your energy use and bills, plus support with your water bill and any discount schemes you may be eligible for. We can also refer you to any other services you may need, such as debt and benefits advice, and provide fuel vouchers.

We host regular drop-in sessions in libraries, food banks and more across south-west London and Hackney. See above for dates of our latest drop-ins.

Home visits
A trained energy advisor will visit your home at a time to suit you. They will work with you to analyse your energy usage, heating system, insulation, lighting and energy behaviours (such as leaving lights on in empty rooms!).

Following your home visit, you will receive an energy saving report outlining our top energy saving tips personalised to your home to maximise reducing your energy bill.

Energy-saving devices
You may be eligible for free energy saving items, which we can install at no cost, such as low-energy lightbulbs (LEDs), radiator heat reflectors and insulation materials. We can also lend you an ‘Owl Energy Monitor’ to help you understand your electricity use at home!

Throughout winter we distribute free warm home packs to eligible households in Richmond and Wandsworth. To be eligible, you must:

Live in one of these two boroughs
Have a household income of less than £40,000 per year, or
Have an EPC rating of D or below

This winter, we distributed over 2,500 warm home packs. Stay tuned for when these will be returning in autumn 2025.

Find out more about the service for winter 23/24 on your council's website:

Our impact

"Once again many thanks for your kind help it is such a relief to know of this help available, now that I am unable to work and make my own income."

“I’m blown away, I sincerely am. I never expected all of this advice.”

"Thank you so very much to you and your colleagues for your visit, helping me to make my home warmer and sending us the radiator key, infrared panel and brushes! This is such kind and generous support, I can't thank you and your funders enough!"