HackneyCREW works in partnership with Hackney Council and community organisations across the borough to offer FREE fuel poverty and energy-saving advice to residents.
So far, we have helped 1,256 Hackney residents since launching in April 2024. |
South LondonWe work in partnership with Habitats & Heritage to provide a FREE energy service in the boroughs of Richmond, Wandsworth, Merton and Kingston. This service is called the South West London Energy Advice Partnership (SWLEAP).
We host regular drop-in sessions in libraries, children's centres and food banks, plus free home energy visits. |
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Free, impartial advice
Get advice on your energy use and bills, plus support with your water bills and any discount schemes you may be eligible for. We can also refer you to any other services you may need, such as debt and benefits advice, and provide fuel vouchers. We host regular drop-in sessions in libraries, food banks and more across south-west London and Hackney. |
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Home energy visits
This service is specifically designed for people who need help and support with keeping warm and paying their bills. It is available to residents in the boroughs of Hackney, Wandsworth, Richmond, Kingston and Merton. A trained energy advisor will visit your home at a time to suit you. They will work with you to analyse your energy usage, heating system, insulation, lighting and energy behaviours (such as leaving lights on in empty rooms!). Following your home visit, you will receive an energy saving report outlining our top energy saving tips personalised to your home to maximise reducing your energy bill. |
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Energy-saving devices
You may be eligible for free energy saving items, which we can install at no cost, such as:
We can also lend you an ‘Owl Energy Monitor’ to help you understand your electricity use at home and provide a free carbon monoxide monitor to keep you safe! |
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Warm Home Packs for winter
Throughout winter, we're working with Wandsworth and Richmond Councils to distribute 2,000 free warm home packs to eligible residents across the boroughs. To be eligible for a pack you must:
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Wandsworth residents can collect their packs from:
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Richmond residents can collect their packs from:
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tips to start saving today!By making small changes to how you use energy in your home, you can make huge savings on your bills!
Read our simple, easily actionable tips to save energy and money in your home. |
Debt advice and supportIn addition to energy measures, we also support with energy debt. Issues which, if left unchecked, could have devastating effects on the most vulnerable members of our community.
Read how we recently saved one customer a combined £20,000+ on her bills – all over the phone! |
Carbon monoxide safetyCarbon monoxide (CO) is a colourless, odourless, tasteless poisonous gas. If you have a gas appliance in your house (such as a boiler), there are some important safety guidelines to follow.
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"Once again many thanks for your kind help it is such a relief to know of this help available, now that I am unable to work and make my own income." “I’m blown away, I sincerely am. I never expected all of this advice.” |
"Thank you so very much to you and your colleagues for your visit, helping me to make my home warmer and sending us the radiator key, infrared panel and brushes! This is such kind and generous support, I can't thank you and your funders enough!" “SWLEAP is a wonderful organisation. Couldn't ask for more. Thank you.” |
