Free energy advice

Struggling with your energy bills but not sure where to begin?
Speak to our SWLEAP energy advisors for free, impartial advice and support.

email [email protected]

Call 0800 086 2706

Important information about this service

Please note that we are unable to offer urgent support. For more immediate assistance, please contact your energy provider or local council. Additional resources are also available through Citizens Advice or Turn2Us.

Due to high demand, home visit appointments are currently being scheduled into 2025. However, telephone advice is available and may be arranged sooner if you let us know about your query. Please email us for a call back.

We appreciate your patience and understanding as we work to accommodate requests as promptly as possible.

How our energy advice works

Free, impartial advice
Get advice on your energy use and bills, plus support with your water bill and any discount schemes you may be eligible for. We can also refer you to any other services you may need, such as debt and benefits advice, and provide fuel vouchers.

See below for the latest dates of your nearest drop-in or to contact us directly by emailing [email protected] or calling 0800 086 2706.

Home visits
Two of our trained Energy Advisors will visit your home at a time to suit you. They will work with you to analyse your energy usage, heating system, insulation, lighting and energy behaviours (such as leaving lights on in empty rooms!).

Following your home visit, you will receive an energy saving report outlining our top energy saving tips personalised to your home to maximise reducing your energy bill.

Energy-saving devices
You may be eligible for free energy saving items, which we can install at no cost, such as low-energy lightbulbs (LEDs), radiator heat reflectors and insulation materials. We can also lend you an ‘Owl Energy Monitor’ to help you understand your electricity use at home!

Throughout winter 23/24 we are distributing free warm home packs to eligible households in Richmond and Wandsworth. To be eligible, you must:

Live in one of these two boroughs
Have a household income of less than £40,000 per year, or
Have an EPC rating of D or below

Find out more on your council's website:

Find your nearest energy advice café

Battersea Library

Tues 17 December, 11am-1pm
Tues 28 January, 11am-1pm

Roehampton Library

Weds 4 December, 12pm-3pm
Weds 8 January, 12pm-3pm

Ham Library

Tues 3 December, 10am-12pm

If you can't make it or live outside this area, you can also contact us at [email protected], 0800 086 2706 or visit www.swleap.org.uk for more information and tips.

About SWLEAP

Our South West London Energy Advice Partnership (SWLEAP) is a partnership between Habitats & Heritage and CREW Energy providing a FREE energy service to help those living in the boroughs of Richmond, Wandsworth and Merton save energy. We host regular drop-in sessions in libraries, food banks and more across south-west London.

We understand the financial pressures the current energy crisis is causing, particularly for people on low incomes or benefits. We are here to help.

Find out more

Our impact

“Amazing Andrea was beyond helpful. So kind and informative. I have learnt so much.”

“SWLEAP is a wonderful organisation. Couldn't ask for more. Thank you.”

“Two lovely ladies visited my home, very friendly, easy to talk to. I was amazed they gave me LED bulbs to save on energy. I have put foils behind my radiator now. What a great service you provide. Thank you very much."

Read case studies

Read SGN impact report