There’s been a lot of information floating around on energy supply during the coronavirus crisis, so we have put together a short post to help you navigate it all.
One of CREW's main services is our energy cafés, where we offer advice on how to save money on your energy bills and access grants and discount schemes. During the coronavirus crisis, we are unable to hold our physical face-to-face cafés, but we are keen to offer our advice nonetheless! One of the biggest energy issues we have identified is the mighty prepayment meter, which must be physically topped up at a local shop or Post Office.
Generally, one of the most important points to make here is that your energy supply won’t be disrupted during the crisis, and all suppliers and network companies are still working to the same rules and obligations Ofgem have put in place. Secondly, no-one on a standard credit meter, which you pay each month by direct debit or each quarter by cash or cheque, will be cut off during the crisis. That said, if you have a prepayment meter, you may be anxious to hear what help is available if you are unable to leave your house to top up your prepayment card.