 Our energy cafes aim to help people get more value for their energy spend. They are run by volunteers trained in giving energy advice and the concept was part of CREW’s very raison d’être. We meet at venues where there is a significant footfall and talk people through the process of choosing the best-value supplier for their circumstances. We use the Citizens Advice site to do so. This is seldom a simple process because everyone’s situation is different. The poorer you are the trickier it is to get the best deal.
Why do we offer this service? It is helpful for people who are anxious about using computer searches to have a friendly companion when attempting to do this. Often complex telephone calls are involved too, so some support is always welcome. If someone brings their energy bill, we can follow the online system and find a range of options. We are also alert to issues such as calculating length of contract and costs of changing suppliers. This is different from the help people get at the supermarket or on the street, where suppliers are touting for business and the necessary questions don’t always come to mind. For those with debt problems, we can point them to helpful agencies. We are also aware of the various discounts available and can advise on simple energy-reducing actions to ensure people get the best value out of their electricity, gas and water charges. All done over a coffee and sometimes even a piece of cake! Find out more about our Energy Cafés here.
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